Returns & Exchanges

At WatchPilot™, we want you to be completely satisfied with your luxury timepiece. If your purchase isn't perfect, we offer a 30-day return policy for items in original, unworn condition with all tags and packaging intact.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the watch in its original presentation box, ensuring all warranty cards, manuals, and protective films are included to avoid restocking fees.

3

Ship Your Item

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.

4

Quality Inspection & Refund

Once our horologists verify the condition of the timepiece, we will process your refund or dispatch your exchange within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing